Frequently asked questions

 

Most items are dishwasher safe. However, for longevity I strongly recommend to hand wash all items with soft materials and a mild soap or detergent.

Although the iron oxide in the Squid Ink collection is fully melted with the protective glaze, it's best to remain cautious and avoid putting these items in the microwave.

I do not recommend using my dinnerware in an oven. However, you could place them in the oven for a very short time at low temperatures to keep warm (max. 175 Fahrenheit / 80 Celsius)

It's common for marks, discolouration and crackles to appear in handmade ceramics (especially in matte and satin finishes, and if you leave coffee or tea in a mug for a period of time). "Barkeepers friend" can help remove cutlery marks.

Unglazed bottoms are water and stain resistant, but not water and stain proof. Vases that sit on a wooden tabletop can sometimes "sweat" and leave watermarks. To protect your furniture you can opt to use a coaster or a piece of felt.

Spills from strong coloured foods (like turmeric, carrot, beetroot, etc.) should be cleaned from unglazed surfaces immediately.

Please be aware that an impact (like a knock against the counter) could cause a hairline fracture that you may not see (handles on mugs are particularly vulnerable for this). Later on, rapid heat increase, -for instance by pouring hot liquid inside, or transferring a bowl from a cold fridge directly to the microwave- can make the item shatter or split.

I ship worldwide. You can read more about shipping and returns right here.

Please note that handling times are not the same as shipping times. I aim to process your order within 7 days. Once your items are shipped, you will receive an email notification with the tracking details if you opted for tracking. 

My webshop is not open year-round. Please sign up for my newsletter to be the first to know about a new shop update.

Unfortunately, I don't do wholesale at this moment. Please send an email to hello@katpinoceramics.com, so I can keep your informaton for when this changes in the future.

Yes, I do.

Custom orders are accepted on a case by case basis, and with a minimum of approximately CAD 800.00.

Send an email to hello@katpinoceramics.com with your ideas, and I will send you more information. I'm open to discussing custom sizing and finishing.

Please note that I can not do small batch orders, one-offs, or items that are not in line with my style and aesthetics.

Yes, I am all for collaborations! In the past I have worked with artists, graphic designers, photographers, coffee roasters, restaurants, interior desigers, and architects. Please send an email to hello@katpinoceramics.com and I will get back to you shortly.

Yes, I love designing and making bespoke ceramics for restaurants, bars, and cafe's. Collaborations are accepted on a case by case basis.

Send an email to hello@katpinoceramics.com with your ideas, and I will send you more information on availability, the process, what to expect, and timelines.